Questions?

WHAT HAPPENS AFTER I REQUEST MY INITIAL COUNSELING APPOINTMENT?
After requesting your initial appointment you will receive an appointment confirmation and our practice documents to review.  You will also be asked to provide some basic information about yourself to help us get started before our first session.  Simply review and complete the online documents with your electronic signatures and return them through our secure portal. 

WHAT HAPPENS DURING MY FIRST COUNSELING APPOINTMENT?
During the initial appointment, we will gather information about your presenting concerns, background, goals for treatment, and formulate a plan to meet your specific needs.  At the end we will discuss the frequency of our subsequent sessions as well as answer any further questions you may have about the treatment process.  

HOW LONG ARE COUNSELING APPOINTMENTS?
Initial appointments are typically 60 minutes in length. Subsequent therapy sessions are 50 minutes long, and typically occur on a weekly basis; however, the frequency of sessions can be adjusted based on your needs and availability.  

HOW LONG ARE THERAPY APPOINTMENTS?
Therapy includes services such as, nutritional consultation, fitness, yoga, biofeedback, and mindfulness to help women live a healthier lifestyle. Sessions vary depending on the service provided, but are typically 30-60 minutes long.

HOW LONG WILL TREATMENT TAKE?
It is hard to predict the exact length of time it will take for you to meet your goals.  While brief treatment may be appropriate for some issues, others may require more extensive treatment.  Individual concerns are improved or resolved at different rates. During your initial appointment we will work to understand your needs and concerns, discuss recommendations regarding the frequency of sessions and appropriate approach for your situation. 

WHAT TYPE OF PAYMENT IS ACCEPTED?
Full payment is requested at the beginning of each session. Payment can be made by cash or credit card (Visa, MasterCard, American Express, and Discover). Joie de Vivre is pleased to accept private pay for all services.

Joie de Vivre also accepts Blue Cross Blue Shield, Aetna, and Cigna for most counseling and some group therapy services. Insurance cost may vary depending on weather or not you have a co-pay, co-insurance, or deductible. As a complimentary service and upon your request, we will verify your insurance coverage and confirm your session fee at least 48 hours prior to your initial appointment.

For all other insurance companies, we are considered an out-of-network provider. If you choose to access your out-of-network benefits, we will provide you with an itemized receipt to submit to your insurance for possible reimbursement of services. You are responsible for the fee at the time of your appointment, and a certain percentage of the fee may be paid to you by your insurance company.

WHAT DOES PRIVATE PAY MEAN?
Some clients may wish to pay for their health services privately and choose to not utilize mental health benefits.  It is important that you choose the method of payment that works best for you. Private pay can provide greater control and privacy for your treatment, while using insurance may ease financial stress. We encourage you to carefully consider the pros and cons of either choice so that you are able to make an informed decision.

WHAT DO I NEED TO KNOW IF I AM CONSIDERING USING INSURANCE?
Joie de Vivre accepts Blue Cross Blue Shield of Georgia, Aetna, and Cigna.  For all other insurance companies, we are considered an out of network provider.  If you choose to access your out-of-network benefits we will provide you with an itemized receipt to submit to your insurance for possible reimbursement of services.  You are encouraged to be familiar with the coverage offered by your insurance plan.   

Each insurance plan offers different benefits so please check your specific coverage for details. 

You can inquire to your insurance by asking these questions:
•    Do I have mental health insurance benefits?
•    What is my deductible and has it been met?
•    How many sessions per year does my health insurance cover?
•    What is the coverage amount per therapy session?
•    Is approval required from my primary care physician?

WHAT IF I NEED TO CANCEL MY APPOINTMENT?
We understand that situations may arise where you will need to cancel your appointment. In order to provide you with the best service possible all cancellations must be made within 24 hour notice of your scheduled appointment time to avoid being billed for the session. 

I AM INTERESTED IN BEGINNING SERVICES, WHAT DO I DO NEXT?
Schedule an appointment through our secure online portal or contact us at (770) 325-2443 to set up your first appointment. We offer a free 15 minute phone consultation so feel free to call, and get any questions answered.