Policies and Questions


HOW MUCH DOES COUNSELING COST?

Fees may vary based on private pay or insurance coverage. For more information on specific costs, please click here.

WHAT HAPPENS AFTER I REQUEST AN INITIAL COUNSELING APPOINTMENT?

After requesting your initial appointment you will receive an appointment confirmation through our secure client portal.  You will also be asked to provide some basic information about yourself to help us get started before your first session.  Simply review and complete the online documents with your electronic signatures and return them through the portal.  Please arrive 10 minutes prior to your initial counseling appointment to check-in and enjoy a complimentary cup of tea. 

WHAT HAPPENS DURING INITIAL COUNSELING APPOINTMENTS?
During the initial appointment, we will gather information about your presenting concerns, background, goals for treatment, and formulate a plan to meet your specific needs.  At the end we will discuss the frequency of our subsequent sessions as well as answer any further questions you may have about the treatment process.   

HOW LONG ARE COUNSELING APPOINTMENTS? 
Initial counseling appointments are typically 60 minutes in length. Subsequent therapy sessions are 50 minutes long depending on the service provided, and typically occur on a weekly or bi-weekly basis; however, the frequency of sessions can be adjusted based on your needs and availability.  Holistic services may vary in range and typically last anywhere from 30-60 minutes.

HOW LONG WILL THERAPY LAST?
It is hard to predict the exact length of time it will take for you to meet your goals.  While brief treatment may be appropriate for some issues, others may require more extensive treatment.  Individual concerns are improved or resolved at different rates. During your initial appointment we will work to understand your needs and concerns, discuss recommendations regarding the frequency of sessions and appropriate approach for your situation.

WHAT TYPES OF PAYMENT ARE ACCEPTED?
Available payment methods range from private pay to the ability to use in-network and out of network benefits through your insurance plan for individual and some group counseling services. We are pleased to accept private pay for all other services. Full payment is due at the beginning of each session. Joie de Vivre accepts cash, Visa, MasterCard, Discover, and American Express.

WHAT IS PRIVATE PAY?
Some clients may wish to pay for mental health services privately and choose to not utilize mental health benefits.  It is important that you choose the method of payment that works best for you. Private pay can provide greater control and privacy for your treatment, while using insurance may ease financial stress. We encourage you to carefully consider the pros and cons of either choice so that you are able to make an informed decision.

WHAT DO I NEED TO KNOW ABOUT USING INSURANCE?
Joie de Vivre accepts Blue Cross Blue Shield of Georgia, Cigna, and Aetna for individual counseling and some of our group counseling services.  For all other services, we are considered an out of network provider and accept private pay only.  If you choose to access your out-of-network benefits we will provide you with an itemized receipt to submit to your insurance for possible reimbursement of services.  You are encouraged to be familiar with the coverage offered by your insurance plan.  Each insurance plan offers different benefits so please check your specific coverage for details. 

CAN I CANCEL MY APPOINTMENT?
Absolutely! We understand that situations may arise where you will need to cancel your appointment.  All cancellations must be made within 24 hours notice of your scheduled appointment time to avoid being billed for the session. 

HOW DO I GET STARTED WITH COUNSELING?
An initial counseling appointment may be booked online by clicking the button below or by contacting us at (770) 325-2443. A credit card number is required at the time of booking to secure appointments. We also offer a free 15 minute phone consultation, so feel free to call and get any questions answered.